Privacy and terms and conditions.

Privacy statement

In our processing we adhere to the requirements of privacy legislation. This means, among other things, that:

• we clearly state for what purposes we process personal data. We do that through this privacy declaration;
• we limit our collection of personal data to only the personal data necessary for legitimate purposes;
• we first ask you for explicit permission to process your personal data in cases where your permission is required;
• we take appropriate security measures to protect your personal data and also require the parties to do so who process personal data on our behalf;
• we respect your right to provide, correct or delete your personal data at your request remove.

TrueBase® is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

This privacy statement was last modified on 25-07-2024.

Use of personal data

When using our webshop, we obtain certain information from you. That may be personal data. We store and use only the personal data provided directly by you, in the context of the by your  requested service, or of which it is clear when specified that they are provided to us in order to process.

We use the following data for the purposes stated in this privacy statement:

• Name and address details
• Phone number
• Billing address
• Email address
• Gender

Access portal

With our portal you can access to a management environment where you can set, specify and change things yourself.

Order processing

When you order a place an order, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about that later in this privacy statement.

Contact form and newsletter

We offer via our webshop the possibility to ask questions through a contact form, where you will be asked various fill in data to handle your question. You choose which data you provide. The data that you send to us will be kept for as long as the nature of the form or the content of your e-mail requires for the complete answer and handling thereof. We offer a newsletter with which we are interested want to inform about our products and/or services. Every newsletter contains a link with which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit permission.

Publication

We do not publish your customer data.

Ads

Our store displays ads.

Provision to third parties

We may pass on to our partners. These partners are involved in the implementation of the agreement. These partners are (partly) located outside the EU. We have strict agreements with them to comply with European privacy rules.

Cookies

Our webshop uses cookies. Also via third parties engaged by us cookies are placed. When you visit our webshop for the first time, a message is displayed in which we explain to you why we use cookies. We consider your further use of our webshop as consent to this use of cookies. You are free to disable cookies through your browser. Please keep in mind that our website may no longer work optimally. With third parties that use cookiess places we have made agreements about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they handle cookies, please see the privacy statements of these parties (note: these can change regularly).

Google Analytics

We use Google Analytics to keep track of how visitors use our webshop. We have a processor agreement with Google closed to make agreements about the handling of our data. Furthermore, we have not allowed Google to obtain the Use Analytics information for other Google services, finally we anonymize the IP addresses.

Security

We take security measures to limit misuse of and unauthorized access to personal data.

Retention periods

The personal data described above will be retained for as long as necessary to to handle orders, including warranty. After that, we store data for a maximum of one year before the described statistical purposes. The data will then be deleted, unless there is a legal obligation to do so requires longer retention (such as the seven-year tax hold for payment data).

Third-party websites

This privacy statement is not applicable to third-party websites that are connected to our webshop by means of links. We can cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you to read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We we reserve the right to make changes to this privacy statement. It is recommended to to consult this privacy statement regularly, so that you are aware of these changes.

Access and change your data

For questions about our privacy policy or questions regarding access to and changes to (or deletion of) your personal data you can contact us at any time using the details below. You can also send us a request to view, change or delete this data. You can also submit a request for a data export ask for data that we use with your permission, or state with reasons that you want the processing of want us to restrict personal data. To prevent misuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must also send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it removed.

Data Protection Authority

Of course we are happy to help you if you have complaints about the processing of your personal data. Based on the privacy legislation, you also have the right to submit a complaint to the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details

TrueBase® (a Real Solutions Haarlem B.V. 'registered trademark')
A. Hofmanweg 75
2031BH Haarlem
klantenservice@truebase.nl

Member of the Dutch Thuiswinkel Organization

TrueBase® is affiliated with the Dutch Thuiswinkel Organization (thuiswinkel.org). So we adhere to the code of conduct of this organization.